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Complaints
We welcome any feedback you may have regarding services at Tai Poutini Polytechnic. Tai Poutini Polytechnic wants to ensure a safe and supportive environment in which students may voice complaints. There are two categories;
Informal Complaint: relating to minor matters e.g. environmental hazards, small disputes.
Formal Complaints: relating to more serious matters e.g. serious personal conflict with a fellow student or member of staff.
These are the steps you need to follow:
Informal Complaint:
- First, raise the matter with the other person concerned. If you don’t want to do this personally, ask your class representative or Tai Poutini Polytechnic Student Services staff to do it on your behalf. Both can represent you confidentially. Remember to have a support person with you during these meetings because in times of stress it is important to have someone who can remember what issues were discussed.
- Fill out an informal complaint form; this can be obtained from reception or Student Services. Allow the person to whom you have addressed your complaint to try to resolve the matter at the lowest possible level. Both parties should agree on a time period. If the problem persists or you’re not happy with the way the matter has been dealt with then continue with step three.
- Ask the Programme Coordinator or Student Services Officer to arrange an interview for you with the Director of Academic Services.
Formal Complaints:
- If you have tried to resolve this matter to the best of your abilities and still feel unhappy about the outcome or how you have been treated, you may want to lodge a formal complaint. Your formal complaint must be in writing and addressed to the Chief Executive, Mr Paul Wilson. The letter must supply all relevant information / evidence to support the complaint. The formal complaint will go through a confidential process.
Please refer to your student handbook, or ask one of the Student Support Services staff to help you.
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